Volume 22 (2024)
Volume 21 (2023)
Volume 20 (2022)
Volume 19 (2021)
Volume 18 (2020)
Volume 17 (2019)
Volume 16 (2018)
Volume 15 (2017)
Volume 14 (2016)
Volume 13 (2015)
Volume 12 (2014)
Volume 11 (2013)
Volume 10 (2012)
Volume 9 (2011)
Volume 8 (2010)
Volume 7 (2009)
Volume 6 (2008)
Volume 5 (2007)
Volume 4 (2006)
Volume 3 (2005)
Volume 2 (2004)
Volume 1 (2003)
Service Failure-Recovery In Online Shops In Iran

L. Boroumand; M. Aghdasi; A. Albadvi; M. Jamshidian; Hakan Perzon

Volume 6, Issue 2 , July 2008, , Pages 61-77

Abstract
  Present article focuses on service failure and recovery in the online shops in Iran. The article investigates interaction between service failure and online shops readiness for service recovery and resulting impact on customer reaction. The data was collected by an e-questionnaire from 615 Iranian ...  Read More

Information Technology in Service Organizations

A. Shahin; M. Jamshidian

Volume 4, Issue 1 , July 2006, , Pages 67-85

Abstract
  In this paper an attempt has been made to show how information technology (IT) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. An in-depth review of information requirements for service ...  Read More

The Effects of Management Styles and User Participation on MIS Success over Different Systems Growth Stages

M. Jamshidian; M. Rahnama

Volume 2, Issue 2 , July 2004, , Pages 11-19

Abstract
  Although some researchers do not doubt the effectiveness of user participation in MIS success, research findings show that such relationships is not consistent under all circumstances. The present paper investigates the relations between user participation, on MIS success in light of the managerial ...  Read More