International Journal of Information Science and Management (IJISM)

Knowledge-Sharing Behavior in the Banking Sector-Empirical Evidence from a Big-Four Bank in Vietnam's Mekong Delta

Articles in Press

Document Type : Original Article

Authors

Luu Tien Thuan 1
Nguyen Thu Nha Trang 2
Tran Thi Thao Be 3
Nguyen Thi Phuong Dung 4
Le Thi Thu Trang 4

1 Ph.D. Instructor, Marketing Department, School of Economics, Can Tho University, Vietnam.

2 Accounting and Auditing Department, School of Economics, Can Tho University

3 Business and Administrative department, School of Economics, Can Tho University

4 Business Administration Department, School of Economics, Can Tho University

10.22034/ijism.2026.2043000.1615
Abstract
The purpose of this study is to investigate the factors that influence the knowledge-sharing behavior of 250 employees at branches of a joint stock commercial bank system owned by one of Vietnam’s big four (VietinBank). In this study, descriptive statistical approaches, Cronbach’s alpha, EFA exploratory factor analysis, and multivariate regression were used. According to the study's findings, five variables positively influence employees’ knowledge-sharing behavior: trust, communication, leadership attention, rewards, and information technology. The study's findings have made an academic contribution by providing empirical data and enriching theory on knowledge-sharing behavior in the banking sector. Furthermore, the research has offered a number of management implications to encourage knowledge-sharing behavior among employees in the VietinBank system in particular and may offer, in general, tentative insights for state-owned commercial banks operating in similar institutional environments

Keywords

Knowledge Sharing Behavior
Banking Sector
Vietnam. JEL: D83
M10. G21
Subjects
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International Journal of Information Science and Management (IJISM)

Articles in Press, Accepted Manuscript
Available Online from 23 August 2026

  • Receive Date 14 October 2024
  • Accept Date 23 August 2026

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